Feeders For Africa - Terms & Conditions
OPEN MONDAY - FRIDAY 8am to 5pm.
Payment:
Payment in full must be made upon placing your order, before we will dispatch for current account customers.
Proof of payment is to be uploaded onto this site at checkout, or WhatsApp to 071 624 8461 or emailed to feedersforafrica@gmail.com, before we can authorize shipping of your order.
Shipping:
Orders placed and paid for, from Monday to Thursday before 10am will be dispatched (usually same day) according to our dispatch table and cut off times, availability & packing volume dependant.
Orders received and paid for after 10am on Monday to Thursday, will be moved to the next available day for dispatch.
Orders received and paid for after 10am on Thursday to Sunday will be dispatched the following week, availability & packing volumes dependant.
Note that we always dispatch your order (if not on the same day), on the next available day to avoid unnecessary delays.
We dispatch orders from Monday to Thursday each week to ensure your parcel reaches you before the weekend, dependant on your area.
Losses:
Claims / Losses must be received in writing, via email or WhatsApp, within 24 hours of receiving your order (together with photos / videos) before any replacement or credit will be considered.
Losses that occur between 3°C to 30°C, we offer to cover all the losses with the following conditions:
The customer agrees to cover the courier charge.
However, losses that occur below 3°C or above 30°C, we offer to cover half the losses, with the following conditions:
The customer agrees to cover the other half of the losses and the courier charge.
Packaging & Products:
We can change our labels & packaging related items at any time.
Sizes of insects may vary based on natural growth rate variations and other factors. We do not guarantee an exact size for these reasons, however, every effort is made to deliver consistent & accurate to size products.
Maximum Stock per product is limited accordingly on the products' listings, however, anyone who attempts to take the maximum of each pack / size will be refunded and the products will be removed if they exceed our maximum stock per pack / size as listed under each limited product.